faq

Frequently asked questions

Are my payments secure?


All your online payments are safe a secure and we do not hold or see any card or bank account details. If you decide to check out with PayPal and decide to return your item within our 14 days full refunds policy you will be charged a 3% restocking fee. This is charged by PayPal to us and therefore we must pass this on. It is therefore better to use the BACS Payment method where we do not charge any restocking fees at all and you will get a full refund of all monies paid if you decide to return your item. We also accept BACS payment to our UK HSBC bank, Debit or Credit Cards, Cash or Cheque (cheque payments must clear for at least 10 days before any items will be shipped). Bank account details can be found at check out or on our Store Policy page. If you are in any doubt or would like to speak to us please do not hesitate to give us a call.




Can I visit your showroom to see an item?


Yes of course you can and we would be only too pleased to have you here and make you a cup of tea or coffee. Viewing is by appointment only so please get in touch via or email contact@rdbrownandsons.co.uk or give us a call.




Can I return an item if I am not happy?


Yes you can. As with all online purchases you have 14 from reciept of your item to send it back for a full refund (please see our Store Policy page for more information). We would much rather our customers are completely happy (infact most are simply over the moon ecstatic) with their purchases. Customer care and support are primary in our business. This is one of the main reasons we have been in business for so long. Our business ethos is and will continue to always put customer at the forefront of everything we do!




When can I expect my item?


We post using either Royal Mail Special Delivery or Parcel Force. Royal Mail Special Delivery will be next day before 1pm and Parcel force is within 2 working days. The reason we use both is because Royal Mail Special Delivery only insure up to £2500 os if the value of an item is more than this we use Parcel Force to ensure full insurance. Some items we deliver in person where the value is exceptionally high. Product requiring alterations will take longer. Typical timescale for ring size alterations is 5 to 7 working days.




Do you offer Lay Away or finance?


We are happy to accept a payment structure for items if you can not complete the purchase in one go. Items will not be shipped until payment in full has been recieved.




Can you provide me with a certificate for my item?


We would be happy to provide our own certificate of appraisal which will give all the specific details of the piece and a replacement valuation guide. Please ask if you would like this.




Do you buy gold, jewellery etc?


Yes, we are always open to buy gold, gold items, Jewellery etc. We offer some of the best prices and will certainly beat any prices you would get at auctions (online or physical). We would be happy to appraise your items and give you a price. If you would like us to sell your items for you on our platforms and showroom we are more than happy to do that also. Get in touch to discuss any needs to may have.




Can you find specific pieces I would like?


We would only be too happy to help you find your perfect piece. Get in touch and let is know what you are looking for and we will do our utmost to find what you need.





Antique jewellery, Antique Engagement rings, Old mine cut diamonds, Victorian, Edwardian and Art Deco pieces, Old European cut diamonds, Eternity rings, Precious gem stones, Antiques and more.

R D Brown and Sons

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01228 672923

07500 926752
contact@rdbrownandsons.co.uk

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